Privacy Policy
Last updated: [17/10/2025]
Welcome to OtakuQuestDXB.com.
Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase from our website.
1. Information We Collect
When you use our website, we may collect the following information:
- Personal Information: such as your name, email address, phone number, shipping/billing address, and payment details when you place an order.
- Non-Personal Information: such as browser type, device information, and general website usage data to help us improve our services.
We only collect information necessary to process your orders and improve your shopping experience.
2. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Communicate with you about your purchases or inquiries
- Improve our website, products, and customer service
- Prevent fraudulent activity and maintain website security
We do not sell, rent, or trade your personal information to third parties.
3. Sharing Your Information
We may share limited information with:
- Payment processors (for secure payments)
- Shipping and delivery partners (to fulfill your orders)
- Analytics and marketing tools (to understand and improve customer experience)
These partners are required to protect your data and use it only for the intended purpose.
4. Data Security
We take reasonable measures to protect your information against unauthorized access, loss, misuse, or alteration.
All transactions are processed through secure and encrypted gateways.
5. Cookies
We use cookies and similar technologies to enhance your browsing experience.
You can choose to disable cookies through your browser settings, but some parts of the site may not function properly.
6. Your Rights
You can request to:
- Access the personal data we hold about you
- Update or correct your information
- Request deletion of your account or data (where applicable)
To do so, contact us at [Otaku.Quest@outlook.com].
7. Links to Other Websites
Our website may include links to other websites.
We are not responsible for the privacy practices of those sites. Please review their privacy policies separately.
8. Changes to This Policy
We may update this Privacy Policy occasionally. Any changes will be posted here with an updated “Last updated” date.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
📧 [Otaku.Quest@outlook.com]
🌐 OtakuQuestDXB.com
Terms & Conditions
Last updated: [17/10/2025]
Welcome to OtakuQuestDXB.com.
By using our website, you agree to the following Terms and Conditions. Please read them carefully before making any purchase or using our services.
1. General
By accessing or purchasing from OtakuQuestDXB.com, you confirm that you are at least 18 years old or using the site under the supervision of a parent or guardian.
We reserve the right to update or change these Terms at any time without prior notice.
2. Products and Availability
- We strive to display accurate product images, descriptions, and prices. However, slight variations in color or appearance may occur due to screen settings or product batches.
- Product availability may change without notice.
- In case a product becomes unavailable after your order, we may offer a refund or replacement.
3. Prices and Payments
- All prices are listed in AED (UAE Dirhams) unless stated otherwise.
- Prices may change at any time without notice.
- We accept payments through secure third-party gateways. By providing payment information, you confirm that you are authorized to use the chosen payment method.
4. Orders and Cancellations
- Once an order is placed, you will receive a confirmation email.
- Orders may be cancelled within 24 hours of purchase, provided they haven’t been shipped.
- We reserve the right to refuse or cancel any order suspected of fraud, error, or misuse.
5. Shipping and Delivery
- Orders are shipped to GCC countries using trusted courier services.
- Shipping times and fees vary based on location and courier.
- We are not responsible for delays caused by customs, courier issues, or incorrect delivery information provided by the customer.
6. Returns and Refunds
- Returns are accepted only for damaged or defective items, reported within a day of delivery.
- Items must be unused, in their original packaging, and accompanied by proof of purchase.
- Refunds (if applicable) will be issued through the original payment method.
- Certain items such as accessories, hats, and keychains may not be eligible for return due to hygiene or handling reasons.
For return requests, contact: [Otaku.Quest@outlook.com].
7. Intellectual Property
All website content including logos, images, product descriptions, and designs are the property of OtakuQuestDXB.com and protected by copyright laws.
You may not copy, reproduce, or distribute any part of our content without written permission.
8. Limitation of Liability
We are not responsible for any indirect, incidental, or consequential damages resulting from the use or inability to use our website or products.
All products are sold “as is” without any warranties beyond those provided by the manufacturer.
9. User Accounts
If you create an account, you are responsible for maintaining its confidentiality and for all activities under your account.
We reserve the right to terminate accounts that violate our terms or misuse our platform.
10. Governing Law
These Terms & Conditions are governed by the laws of the United Arab Emirates, and any disputes will be handled under UAE jurisdiction.
11. Contact Us
If you have any questions regarding these Terms, please contact us at:
📧 [Otaku.Quest@outlook.com]
🌐 OtakuQuestDXB.com