Privacy Policy
Welcome to OtakuQuestDXB.com.
Your privacy is important to us. By using our website, you consent to the collection and use of your information as described in this Privacy Policy.
1. Information We Collect
We may collect the following information:
- Personal Information: Name, email address, phone number, shipping/billing address, and payment details when placing an order.
- Non-Personal Information: Browser type, device information, IP address, and website usage data.
We only collect information necessary to process orders and improve your experience.
2. How We Use Your Information
We use your information to:
- Process and deliver orders
- Communicate with you regarding orders or inquiries
- Improve our website and customer experience
- Prevent fraud and enhance security
We do not sell, rent, or trade your personal data.
3. Sharing Your Information
We may share limited information with trusted third parties:
- Payment processors
- Shipping and delivery partners
- Analytics and marketing tools
All third parties are required to protect your data and use it only for its intended purpose.
4. Data Retention
We retain personal data only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.
5. Data Security
We implement appropriate measures to protect your data against unauthorized access, loss, or misuse.
All payments are processed through secure and encrypted gateways.
6. Cookies
We use cookies to enhance your browsing experience and analyze traffic.
You may disable cookies in your browser settings, but some features may not function properly.
7. Your Rights
You have the right to:
- Access your personal data
- Request corrections
- Request deletion of your data (where applicable)
Contact us at: Otaku.Quest@outlook.com
8. Third-Party Links
We are not responsible for the privacy practices of external websites linked on our platform.
9. International Data Transfers
Your information may be processed or stored outside your country through our service providers.
10. Children’s Privacy
Our website is not intended for individuals under 18, and we do not knowingly collect data from minors.
11. Changes to This Policy
We may update this policy at any time.
Terms & Conditions
Welcome to OtakuQuestDXB.com.
By accessing or using our website, you agree to the following Terms & Conditions.
1. General
- You must be at least 18 years old or using the site under parental supervision.
- We reserve the right to update these Terms at any time without prior notice.
2. Products & Availability
- We strive for accurate product descriptions and images; slight variations may occur.
- Product availability may change without notice.
- If an item becomes unavailable after purchase, we may offer a refund or replacement.
3. Prices & Payments
- All prices are listed in AED.
- Prices may change without notice.
- Payments are processed through secure third-party providers.
- By purchasing, you confirm you are authorized to use the payment method.
4. Orders & Cancellations
- Order confirmation will be sent via email.
- Orders may be canceled within 24 hours, if not yet shipped.
- We reserve the right to refuse or cancel orders, including due to pricing errors, stock issues, or suspected fraud.
5. Shipping & Delivery
- We ship across UAE countries using trusted couriers.
- Delivery times and fees vary.
- We are not responsible for delays caused by couriers, customs, or unforeseen circumstances.
- We are not responsible for failed deliveries due to incorrect or incomplete address information provided by the customer.
6. Returns & Refunds
- Returns are accepted only for damaged or defective items.
- Issues must be reported within 48 hours of delivery with clear photo/video evidence.
- Items must be unused, in original packaging, and include proof of purchase.
- Certain items (including accessories, hats, and keychains) are non-returnable and non-refundable.
- Approved refunds will be issued via the original payment method.
- We reserve the right to reject any return that does not meet these conditions.
7. Chargebacks & Disputes
By completing a purchase, you agree to contact us first to resolve any issue before initiating a chargeback or dispute.
8. Intellectual Property
All content on this website (including images, designs, and text) is the property of OtakuQuestDXB.com and may not be copied or used without permission.
9. Limitation of Liability
To the fullest extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our website or products.
All products are provided “as is” unless stated otherwise.
10. User Accounts
- You are responsible for maintaining the confidentiality of your account and login details, and for all activities that occur under your account.
- We reserve the right to suspend or terminate accounts, refuse service, or cancel orders at our discretion if we believe a user has violated these Terms, engaged in fraudulent activity, or misused our platform.
11. Force Majeure
We are not liable for delays or failure to perform obligations due to events beyond our control (e.g., natural disasters, courier disruptions, technical failures).
12. Governing Law
These Terms are governed by the laws of the United Arab Emirates. Any disputes shall be subject to UAE jurisdiction